FAQ Shopping at ThrillXX

Q: What kind of toy should I buy?

A: We understand that choosing an adult toy is a personal decision that requires careful consideration. To assist you, we have created a helpful guide to sex toys, which can help you determine what you might be interested in trying.

Q: What items do you offer?

A: Our selection is diverse and caters to a wide range of individuals, including women, men, and couples. We offer a variety of products such as traditional dildos, vibrators, clitoral stimulators, masturbatory toys for men, accessories, and much more.

Q: Can you provide advice on sex or making a purchase?

A: Certainly! Feel free to email us with any questions or concerns you may have regarding our products.


Q: Can I ensure my privacy when ordering from an adult store?

A: Absolutely! At ThrillXX, we prioritize our customers' privacy. With over 10 years of experience, we have implemented discreet and confidential packaging practices and shipping methods. You can rest assured that your privacy will be protected when your order arrives.

Q: Where do you ship to?

A: We offer shipping to the USA, including post office boxes and Military APO/AEs. Depending on the address and shipping options, items will be delivered via USPS or FedEx.

We also provide shipping to Canada, with delivery typically taking 1-2 weeks. Shipping rates can be viewed during checkout. Canadian customers are responsible for any additional customs charges or shipping fees that may apply upon arrival.

International customers can also shop with us. International orders generally take 2-3 weeks to arrive, and shipping rates can be viewed during checkout. International customers are responsible for any additional customs charges and shipping fees that may be incurred upon arrival.

Q: What are the shipping costs?

A: If you are located in the USA, orders over $65.99 are eligible for free shipping. Otherwise, shipping charges will depend on your address/location and chosen shipping options.


Q: What if my item is not working? Can I return it?

A: Yes, you can. We have recently updated our return policy to provide a more convenient experience for our customers. You are no longer required to return defective items to us.

Simply contact our customer service team via email or phone within 30 days of your purchase. Describe the issue, and we will promptly and discreetly send you a replacement at no additional cost.

Customers also have the option to return eligible items for an exchange if they prefer. This policy is in place to ensure customer satisfaction, as we understand that selecting the right product may take some time.

Q: Do you offer a guarantee?

A: We are pleased to offer a one-year guarantee on all our items. If you encounter any defects within that timeframe, we will replace the item for you. For more details about our guarantee, please refer to our Return Policy.